Microsoft Teams Calling
"Enterprise calling built into Microsoft Teams."
Overview
Microsoft Teams Calling (Teams Phone) transforms Microsoft Teams from a collaboration platform into a full-featured cloud phone system. For law firms already using Microsoft 365, it eliminates the need for a separate phone system by enabling PSTN calling, call queues, auto-attendants, and voicemail directly within the Teams interface that staff use every day.
Teams Calling provides enterprise-grade reliability with 99.999% uptime SLA, compliance call recording, and integration with the broader Microsoft ecosystem including Outlook, SharePoint, and OneDrive. AI-powered features include real-time transcription, intelligent call recap, and Copilot-assisted summaries. The platform supports direct routing for firms with existing telephony infrastructure, or Microsoft Calling Plans for a fully cloud-managed solution.
How NewLaw Can Help
As certified implementation partners, NewLaw provides end-to-end support for Microsoft Teams Calling — from initial assessment and system selection through to deployment, data migration, staff training, and ongoing optimisation. Our team of lawyers, developers, and data specialists ensures your investment delivers maximum return.
Key Features
- PSTN Calling in Teams
- Call Queues & Auto-Attendant
- AI Call Transcription & Recap
- Compliance Call Recording
- Voicemail with Transcription
- Microsoft 365 Deep Integration
- Direct Routing Support
- Copilot AI Summaries
Quick Facts
- Target Audience
- Law firms using Microsoft 365
- Category
- Meeting, VoIP & Note Capture
Other Meeting, VoIP & Note Capture Solutions
Considering Microsoft Teams Calling for your firm?
We can help you evaluate whether it's the right fit, plan the implementation, and migrate your data — all with minimal disruption.