Designed change
A proposed review queue would bring stalled work, legitimate waiting periods and missing next actions into the same management conversation.
Illustrative scenario combining common practice needs. Software shown is a suggested stack.
Define the kind of pause
The scenario would classify why a matter is waiting, who can move it forward and when the position should be reviewed. The team would choose suitable review points for its work. A pause awaiting instructions would be distinguishable from a task with no owner or follow-up.
Use the view to decide the next action
A regular review would examine the exceptions, supported by an agreed report or working queue. Matter owners could confirm the reason, assign an action or revise the review point. The reporting approach would need its own data mapping and validation, so the dashboard reflects the firm's agreed meaning of stalled work.
The practical lesson
A stalled-matter view needs a reason, an owner and a decision that someone can act on.