The community legal centre was managing a high volume of pro bono and legal aid matters using outdated spreadsheets and a shared network drive. Volunteer rostering was chaotic, conflict checking was unreliable, and reporting to funding bodies required days of manual data compilation each quarter. The centre needed a modern system that could handle their unique requirements without exceeding a limited budget.
NewLaw implemented a cloud-based practice management system with discounted pricing available for community legal centres. We configured custom matter types for the centre's key service areas including family violence, tenancy disputes, and consumer law. Automated conflict checking was set up across all client records, and volunteer access was structured with appropriate permission levels. Reporting templates were built to align with state and federal funding body requirements.
The centre now runs on a professional cloud-based platform that has transformed their operations. Quarterly reporting that previously took days is now generated in minutes. Conflict checking is instant and reliable, and volunteer onboarding is streamlined with pre-configured access and task templates. The centre has been able to take on more matters with the same resources.